Showing warmth surprisingly backfires in negotiations, this experiment with real Craigslist sellers shows. Tough & firm language got 10-20% better prices & did not annoy sellers:
— Ethan Mollick (@emollick) October 2, 2020
✅ “I’m offering to pay....”
❌ “Would you accept...”
✅ “I’m willing to...”
❌”I’d be happy to...” pic.twitter.com/Kv2qs3NtEc
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