A cardinal principle of Total Quality escapes too many managers: you cannot continuously improve interdependent systems and processes until you progressively perfect interdependent, interpersonal relationships.TQM, Continuous Improvement and Process Reengineering are all valuable tools; indispensable in the modern competitive economy in fact. But they are constrained by complexity. Mechanistic causal density is usually exacerbated by chaotic interdependent relationships.
Friday, September 20, 2013
Constrained by complexity
Various quotes from economist Edgar R. Fiedler
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